Contact Procedure
Contact Procedures
Westerings welcomes the partnership with our parents/carers. Communication has a vital role to play in ensuring this happens.
Please would you follow the procedures here if you wish to discuss or let us know anything about your child. Start at #1...
Please note that our staff regularly attend meetings before/after school and have responsibilities for preparing lessons or holding after-school clubs. For this reason, it is unlikely a teacher would be able to meet a parent at short notice and we request that appointments are made in advance.
Our PHASE DIRECTORS are:
Upper School - Mrs Woods
Lower School - Mrs Benstead
Middle School - Mrs Towler
Y6 Lead - Mr Wade
Should our senior staff be unable to resolve your concern, an appointment can then be made to speak with the Headteacher (Mr A Stainsbury).
We will, where possible, arrange meetings with teachers or senior staff within 24 hours.
Please be mindful of how you speak with our staff or other parents - we would like all members of our school community to speak to one another with respect, regardless of their concerns or complaint. See more below:
As a school, we communicate with you via: Telephone calls, Letter, Newsletters, ParentPay, social media and the website/school app. We also hold regular Pupil Progress Pop-ins for you to come into school to view your child's work.
Complaints Procedure
We hope that all problems can be dealt with by informal means. Should you have a complaint about the provision or services provided, please see our Complaints Policy in order to ascertain the necessary procedure. There are key steps to follow, and it is important you follow the complaints process as stated in our policy.
Meeting Notes
Some formal meetings may be appropriate for minutes/meeting notes to be taken. These are stored securely on our internal systems. If you would like copies of meeting notes, please request this at the outset of the meeting and we will provide these. Subsequent requests will be handled in line with our Subject Access Request procedures. With regards to the recording of meetings (audio/visual), we do not permit this on site. Staff may decline to continue with a meeting if they believe a conversation is being recorded.
The processing of personal data by a natural person in the course of a purely personal or household activity, with no connection to a professional or commercial activity, is outside the scope of the General Data Protection Regulation (GDPR). However, since any recording involves processing the personal data of other individuals (e.g., school staff, pupils, or other parents), the rights of those individuals must be considered, which is why we do not permit audio/video recordings of meetings.
The Claims Portal - If you are required to utilise the Claims Portal to submit a personal injury claim against us for either an employers or public liability matter then details of the correct portal ID and Compensator can be found on the attached link http://academyreferral.co.uk
We are a member of the Risk Protection Arrangement (RPA) administered by the DfE.